Returns


Returns



If you are not happy with your purchase for any reason, we will gladly accept your return within 45 days of the shipping date.

  • FLEJ.COM RETURNS

    Products purchased on Flej.com can be returned for any reason within 45 days of the ship date.
    • Returned items must be unused and unwashed.
    • Returned items must include the original packaging and labelling.
    • We may deny your return if we determine the product has been used or the original packaging is missing.

    If you believe your Flej product has a material or manufacturing flaw, we will accept your return as long as the product was shipped less than one year ago. Proof of shipping date is required and must accompany the returned item. Items that were shipped more than one year ago will be returned without inspection.

    Some Flej products feature a limited warranty. Check the documentation that came with your original purchase for more information.

    For items returned to SedgeWarbler, your product will be processed within 5-7 business days from the time we receive the package at the SedgeWarbler HQ.
  • AUTHORIZED RETAILER RETURNS

    At SedgeWarbler, we stand behind all of our products for both our retail accounts and consumers.

    We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Flej product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. Retailers do have their own particular return policies however. If you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through SedgeWarbler.

    For items returned to SedgeWarbler, your product will be processed within 5-7 business days from the time we receive the package at the SedgeWarbler HQ.

    Some Flej products have specific written guarantees and/or warranties. Flej product guarantees and warranties require a dated receipt to process the claim. Receipt must include valid date, name of store, name or style number of product and purchase price. Please read the label, hang tag or warranty card for specific guidelines and return information.

    Guidelines for items returned to SedgeWarbler:
    • Any product returned must have been purchased from an authorized Flej dealer.
    • No refunds. All refunds must be obtained through the original place of purchase only.
    • No exchanges due to style selection problems.
    • No Counterfeit Products.

Items to be returned must be delivered to:

SedgeWarbler
15 Nicholi Avenue
Kommetjie
7975
Cape Town
South Africa
Tel: +27 (0)82 7666 514